Municipality of Alfafar (Valencia)
How to automate accountability to unleash municipal talent
A leader in local innovation and modernization, the Alfafar City Council is taking a quantum leap in its digital ecosystem by implementing Lúcida: an intelligent transparency portal that connects directly to its internal management systems to automate proactive disclosure, eliminate repetitive manual work for technical staff, and transform the documentary maze into a conversational search engine accessible to the entire community.
The challenge
The challenge
The Alfafar City Council was determined to open the institution to the public and make transparency an accessible reality. However, in practice, it faced growing complexity in managing and publishing information.
Technical teams spent tens of hours searching for, verifying, and manually publishing documents; a slow process that hindered this institutional opening and took time away from high-value tasks.
The lack of automated tools made it difficult for residents to locate data immediately and increased the staff's operational burden.
The solution
The solution
We implement Lúcida as the smart information management platform, directly connected to the City Council's operational systems and other official sources.
The solution unifies municipal databases and automates document publishing, incorporating a semantic search engine that allows residents to find information in natural language.
In addition to simplifying public access, the tool optimizes staff workflows, eliminating repetitive tasks and ensuring coordination between departments.
The impact
The impact
The transformation has drastically reduced the time spent on publishing documentation and resolving citizen inquiries.
The Alfafar City Council has achieved its goal: opening the doors of the institution and consolidating its open government model, offering a more agile and transparent service without overburdening its teams.
The institution now has a digital operating base that will allow it to incorporate new artificial intelligence tools in a secure and governed manner.
