Municipality of Navarrés (Valencia)
How to automate transparency to multiply efficiency in small municipalities
Navarrés demonstrates that excellence in public innovation is not exclusive to large cities. By implementing Lúcida, the City Council has transformed its transparency portal, overcoming a lack of technical resources through automation to guarantee the public's right of access to information in an agile and efficient manner.
The challenge
The challenge
Like many smaller municipalities, Navarrés faced a chronic shortage of human and technical resources dedicated exclusively to the transparency department.
Managing publications imposed an additional, manual workload on staff, creating bottlenecks and increasing the risk of duplicate tasks.
This lack of automation resulted in an unnecessary volume of formal requests for access to information from the public, who could not easily find what they were looking for proactively.
The solution
The solution
Deployment of Lúcida as an intelligent transparency portal, designed to absorb the day-to-day mechanical workload without requiring advanced technical knowledge from the staff.
Automating publication workflows by connecting the platform with the City Council's data sources so that transparency stops being “extra work” and becomes a native process.
Creation of a simplified and intuitive query environment so that the community can locate information immediately.
The impact
The impact
Drastic reduction in the time staff spend managing and publishing information, easing the administrative burden.
Significant decrease in formal requests for access to information, thanks to truly functional and accessible proactive disclosure.
Navarrés consolidates itself as a transparent and approachable municipality, guaranteeing citizens' rights without compromising its team's operational capacity.
